when will i get my order?

  • USA: 6-11 business days
  • Europe: 9-15 business days
  • Australia: 5-21 business days
  • Japan: 7-15 business days
  • International: 13-27 business days

our fulfillment times may be longer than usual and may continue to increase until things get back to normal. we're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.

will i be charged customs for my order?

an additional customs and tax fee can occur on international orders. this fee is not in our control and is assessed by your local customs office. customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

my order should be here by now, but I still don't have it. what should I do?

before getting in touch with us, please help us out by doing the following:

  • check your shipping confirmation email for any mistakes in the delivery address
  • ask your local post office if they have your package
  • stop by your neighbours in case the courier left the package with them

if the shipping address was correct, and the package wasn't left at the post office or at your neighbours, get in touch with your order number. if you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

what's your return policy?

we don't offer returns and exchanges, but if there's something wrong with your order, please let us know by contacting us.

do you offer refunds?

refunds are only offered to customers that receive the wrong items or damaged items. if any of these apply, please contact us  with photos of wrong/damaged items and we’ll sort that out for you.