when will i get my order?
our fulfillment times may be longer than usual and may
continue to increase until things get back to normal. we're seeing delays in our supply chain,
including distributors and shipping carriers as the entire industry is grappling with challenges.
will i be charged customs for my order?
an additional customs and tax fee can occur on international orders. this fee is not in our control
and is assessed by your local customs office. customs policies vary widely for every country so
please check with your local customs office directly to see if they apply duties and taxes to your
my order should be here by now, but I still don't have it. what should I do?
before getting in touch with us, please help us out by doing the following:
if the shipping address was correct, and the package wasn't left at the post office or at your
neighbours, get in touch with your order number. if you did find a mistake in your delivery address, we can send you a replacement order, but
shipping will be at your own cost.
what's your return policy?
we don't offer returns and exchanges, but if there's something wrong with your order, please let us know by contacting us.
do you offer refunds?
refunds are only offered to customers that receive the wrong items or damaged items. if any of
these apply, please contact us with photos of wrong/damaged
items and we’ll sort that out for you.